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Recruitment: Finding the Ideal Team Member –...

I’ve been involved in recruitment for as long as I can remember. Recently it’s been in a professional setting, recruiting for a variety of roles from the VP of Operations for the 2016 Rio Olympics to sign-spinners advertising a phone company… like I said a WIDE variety of roles. However, I’ve been assembling teams for as long as I can remember. I developed my amateur recruiting skills while picking players for my playground basketball team, and I continued to use the selection process in college when I learned the art of selecting the right classmates for a group project. Pro-tip: always pi

September 26, 2018

Positivity Part 2: Change Your Outlook (Guest Blog)

Editor's Note: This is part two of a series of guest blog posts about the power of positivity.  Find part one here. PMA! PMA! Is what we heard for a week in cheerleading camp.  At first, we were all confused.  What is PMA? Finally, they let us in on the secret.  PMA stands for Positive Mental Attitude.  It's been a long time since I was at cheerleading camp, but PMA has stuck with me all these years.  In all my activities, relationships, jobs, etc… I try to always incorporate an attitude of positivity. Contrary to what you might think, having a positive attitude isn't all sweetness and n

August 22, 2018

Attitude of Gratitude: Cultivating Gratitude in ...

"You don’t have to move mountains.  Simply fall in love with life.  Be a tornado of happiness, gratitude and acceptance.  You will change the world just by being a warm, kind-hearted human being."  – Anita Krizzan It's a thankless job, but somebody has to do it. Have you ever heard or expressed that phrase? If so, I apologize.  In my opinion, there should not be a thankless job.  If there is a job that is being done, and it is a "thankless" job, maybe it's a job that doesn’t need to be done.   What I mean is, in a company where there are many moving parts, many pieces of a project pu

July 25, 2018

Sales Incentive Programs: The Critical Components

Your sales incentive program treads a very thin line. On one hand, it needs to motivate your team members to achieve new goals. On the other hand, it needs to not alienate other team members who maybe have more challenging territories or aren’t as experienced as the reps who frequently reach individual and team goals. So, what do you look for in an incentive program? Mark Houck is Director of New Business Development at Xceleration, and he believes there is no bigger, more important element of a successful sales program than a quality sales incentive platform. “There is an opportunity

July 18, 2018

Recognizing and Rewarding a Service Milestone (Gu...

In August, I will celebrate another service milestone – my nine-year anniversary at Xceleration.  Nine years!  During my tenure here I’ve voted for President twice, seen the release of several generations of iPhones, and the assembly, disassembly and reassembly of The Avengers. Nine years seems like a lifetime in today’s working world and indeed, it is.  According to the US Department of Labor’s Bureau of Labor Statistics, workers have served their current employees for an average of 4.2 years.   While this news may disprove the theory that most employees jump from one placement to another

June 27, 2018

The Cost of Employee Engagement

At first blush, the cost of an employee engagement program like Xceleration’s may seem daunting. Keeping your team members engaged and happy is more than a full-time job and there must be some significant expense in that process, right? The fact is, you’re right. There is some cost, but it’s more expensive to allow your employees to become disenchanted with their role in your company and flee to the welcome embrace of another employer. Marisa Haehnlein is Senior Vice President of Client Solutions at Xceleration and she says breaking down the cost of engagement versus the cost of losing a

June 20, 2018

Innovation is Driven by Intention, Not Inspiratio...

Innovation isn’t driven by a moment of inspiration, it is a discipline that is cultivated through intention.  Do you know how to manage people towards turning an idea into the next big thing for your company? There is a myth surrounding innovation that I’ve heard a million times in my eighteen-year design career.  It goes something like this, “He was driving to work one morning when the idea hit him like a lighting bolt, and the rest is history.”  The issue with this perception is that, while it’s true ideas are sometimes conceived in a flash, there is a lot more to the story. Most disru

June 13, 2018

Rewarding Globally: Four Things to Consider (Gues...

When considering a rewards strategy for your global employee base, it’s important to keep in mind that one size does not fit all.  In a complex global economy, establishing any business program is not A to B.  It’s more like A to Q, H, P and Z and then back to B, but not before a quick pit-stop at T.  You can’t understand the global picture of a program without first diving into the various local pictures that comprise it.  For example, data privacy is a hot topic, but not everybody can recite 25 countries’ data privacy laws from memory – nor should they have to.  You can’t begin rewarding glo

May 30, 2018

Choosing the Right Customer Loyalty Program Provider

Now that you have determined what you need in a customer loyalty program (and if you haven’t, we have a previous blog that can help – find it here) you will likely want to choose a provider to help you with the final design, implementation, and management of the program.  There are several things to consider, based on what you know about your audience, budget, and business objectives.  The perfect customer loyalty program provider should be able to answer your questions, meet your needs, and manage any hurdles that present themselves along the way from concept to implementation and beyond.

May 23, 2018

Choosing the Right Customer Loyalty Program

It’s a big decision, choosing the right customer loyalty program. On one hand, you want a program that works for you - that delivers the data you need about your core clientele and meets your business objectives.  On the other hand, it must retain the customers you have and attract the ones you want.  That’s a massive ask for any element of your business, let alone one that you likely have to hire out through an RFP to acquire. Below is a short list of things you and your team will want to consider before you start the process of looking for a customer loyalty program partner. What Are Y

May 16, 2018

Earning Trust in the Office

Trust is built with consistency. -Lincoln Chafee   Earning trust in the office place, whether you are a member of the rank and file or a manager, takes time and effort. It’s a combination of what you do, what you say, and how you choose to conduct yourself that dictates if – and how quickly – you will earn the trust of your co-workers. It is entirely possible you will spend more time with this group of people than with any other person in your life right now, including a spouse or significant other, so trust and success travel hand-in-hand. Trust is important because you ha

May 9, 2018

Does Your Internal Brand Inspire Your Employees? ...

Something that one of my colleagues wrote in a blog earlier this year struck a serious note with me and inspired a cascade of thoughts around creating a strong internal brand by following the same principals you’d use to engender long-term relationships with external customers.  The topic was Customer Loyalty, and Catherine Walts ended the piece by saying, “There was a time when you could expect your customers to remain loyal solely on the basis of your quality product, but in today’s competitive environment, it takes an engaging customer journey with multiple touchpoints to create your army o

May 2, 2018