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Contact centers move quickly – rewards must keep up [Video]

The contact center is a fast-paced environment. Recognition plans have to take this into account.

During times of increased call traffic, companies’ contact centers can be highly active, keeping employees constantly busy. How can organizations impose recognition structures on those fast-paced environments?

Hi, and welcome to the Xceleration blog.

Employee reward and recognition programs help firms of all kinds improve their respective operations. By giving employees new sources of motivation, such tactics can increase retention and productivity simultaneously. Adapting such concepts to the high-speed world of the contact center is not impossible, but demands well-designed systems and capable tech tools.

Equipped with the latest in digital tracking and rewards systems, leaders can gain accurate impressions of their team members’ effectiveness, even as the metrics fluctuate over time. With this knowledge, they can preside over fair and satisfying reward and recognition systems that keep the contact center effective, even during times of increased traffic.

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