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The Hospitality Industry and Employee Engagement [infographic]

The long-term success of any business hinges on the satisfaction of its customers. And this is especially true in the hospitality industry. For example, by making sure a guest has a great experience, a hotel manager can increase the chances of the customer returning and/or recommending the brand to someone they know. It is crucial […]

The long-term success of any business hinges on the satisfaction of its customers. And this is especially true in the hospitality industry. For example, by making sure a guest has a great experience, a hotel manager can increase the chances of the customer returning and/or recommending the brand to someone they know.

It is crucial for employers in the hospitality industry to ensure their employees are productive and engaged because, as many research studies have shown, the happier and more involved a worker is, the better that individual’s performance.

Strategies for resolving employee engagement issues
Implementing a successful employee engagement program can be difficult for any business and company leaders are often presented with a unique set of challenges.

These are some of the most common problems the hospitality industry experiences, along with solutions managers can use to resolve them:

  • Not enough collaboration between coworkers: When employers want to see more interaction throughout the different departments of a hotel, they can motivate and inspire employees by offering rewards and recognition to those who take the initiative and interact.
  • Employees not using mobile technology: In the hospitality industry, digital applications can significantly enhance customer service. To ensure employees are proficient with these platforms, managers can offer training programs on how to use them. They can also incentivize the use of the technologies through internal communications, such as company newsletters.
  • Offline systems limiting performance: Traditionally, the hospitality industry used IT systems that operated offline. However, moving to the cloud will provide companies with a unified platform that integrates all essential data and software. By increasing employee access and visibility into important processes and information, managers are able to enhance their capabilities and efficiency.
  • Lack of manager insight: Being able to accurately assess company programs and analytics is important. Certain tools, processes and organizations can help give hospitality leaders the insight they need and, therefore, make sure they are maximizing their potential for success.

Slow adoption of reward programs. Recognizing and rewarding employees for their hard work is crucial in maintaining high levels of job satisfaction. To avoid a lag in the implementation of these programs, employers should start in by rewarding members for specific goals and behavior in manageable increments. Eventually, as the programs gain momentum and the number of achievements starts to accumulate, participation will become more widely spread throughout the organization.

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