Just as disengaged employees can negatively impact productivity and profits in the business world, lack of engagement among clinicians can result in poor patient care.
Just as disengaged employees can negatively impact productivity and profits in the business world, lack of engagement among clinicians can result in poor patient care. Staff members need to be invested in their jobs and driven to deliver the best services they can to stay on the ball, especially with increased demands of the Affordable Care Act and the adoption of new technologies. Gallup Business Journal described how employee engagement initiatives at a small hospital ultimately helped to improve patient safety.
The hospital focused on the following strategies to inspire greater attentiveness among its clinicians:
- Talent selection. It gave greater care to choosing employees who were well fitted to the positions and the organization.
- Ongoing employee development. With continued training programs for workers, the hospital focused on honing employee strengths.
- Top-down engagement. Mangers and leaders took an active role in establishing goals and communicating better with staff.
With these techniques in place, the hospital saw a surge in employee engagement, lower turnover rates and reduced workers' comp claims. Thus, the initiative not only fostered a more committed workforce that could serve patients better, it contributed to the health and safety of the clinicians themselves. The source noted that all of these attributes contributed to a positive outcome for the hospital's bottom line. It's also not hard to imagine how greater employee engagement can create a more pleasant hospital atmosphere that would please and attract patients.
In addition to medical institutions, most companies across industries could benefit from strategies like these, whether their goals are to improve worker safety or boost their bottom line. Employee reward and recognition programs can assist supervisors with inspiring and motivating staff members. In addition to streamlining a clear goal and reward process, the technology also offers reporting capabilities for managers to track the success of their engagement initiatives.