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What’s the ROI on employee engagement?

Companies implement strategies like call center incentive programs to motivate higher performance and ultimately engage their workforce.

Companies implement strategies like call center incentive programs to motivate higher performance and ultimately engage their workforce. How much of a difference do employee engagement efforts make? According to a recent report, they can carry a big impact for the bottom line.

The Kenexa Research Institute studied the relationship between engagement levels and net annual income at over 60 organizations. The study found that companies with high levels of engagement enjoyed double the annual income of businesses with disengaged workers, after adjusting for organizational size. Best-selling author and employee engagement expert Kevin Kruse told Lexology that inspiring employees to be more invested in their jobs drives positive results in profit and share price in addition to productivity, service, quality and sales.

Leaders should prioritize implementing strong management practices that build an engaged workforce, Kenexa advised. The most successful leaders inspire confidence in the company's future, offer employees exciting opportunities that draw on their strengths, display a sense of responsibility toward their teams, respect their workers and recognize employee accomplishments. To this end, employee reward and recognition programs can be an effective way to create open lines of communication and acknowledge excellent performance.

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