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Shaping employee behavior requires open communication

Good managers are able to inspire their employees to uphold company values and behave according to expectations.

Good managers are able to inspire their employees to uphold company values and behave according to expectations. To motivate their workers, some supervisors use strategies such as sales incentive programs to drive performance. However, hitting quotas and reaching goals forms only one part of ideal on-the-job behavior. When managers observe problematic employee activity, they need open lines of communication.

Fox Business recently described a strategic error made by a CEO who noticed that employees were not using the company's product. He wanted his employees to be more engaged by taking pride in the product and using it themselves, but his response was to write an angry letter deriding the workers for their lack of passion. In situations like this, criticism is unlikely to inspire workers to change their habits, the source said. Instead, it's better to ask employees for their feedback to identify why the behavior is happening in the first place. It's also helpful to make sure workers understand why the desired action is important.

In general, regular feedback and recognition of positive behavior can motivate employees, The Guardian advised. Establishing a culture where workers feel validated for their efforts and can openly discuss issues is often more effective than critical reprimands.

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