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Rewards can improve customer service [VIDEO]

It's probably happened to just about everyone - you have a bad experience with a sales assistant or customer service representative over the telephone and you decide to never do business with that organization again.

It's probably happened to just about everyone – you have a bad experience with a sales assistant or customer service representative over the telephone and you decide to never do business with that organization again.

But it seems as if there may be a fairly easy way for companies to get better service out of their employees – show them some recognition. A recent analysis by the management consulting firm Bain and Company found that employee engagement levels continue to drop from C-level executives down so that by the time they reach the front-lines, they are virtually non-existent.

One way to get front-line customer service reps more engaged in their work and invested in company's success is to implement a points-based rewards program that recognizes their hard work.

Bain's Rob Markey told Forbes that work becomes drudgery when employees are unable to see they can make people's lives better.

A points-based rewards program is a great way to show front-line workers they are doing just that.
 

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