In fast-paced work environments, it can be difficult for managers to remember to stop and acknowledge the exceptional performances of their employees.
In fast-paced work environments, it can be difficult for managers to remember to stop and acknowledge the exceptional performances of their employees. This is a danger that supervisors should not forget to take into consideration, however, as assigning consistently heavy workloads without appropriate recognition can lead to demoralization among staff members.
Especially at smaller businesses, where each employee's contribution has a significant impact, reward and recognition programs are often essential to maintain workers' desire for high achievement. In addition, management at firms of all sizes can find creative ways to make sure their staff don't feel that hard work goes unnoticed.
Show employees how they contribute
One great way managers can demonstrate their appreciation of employees' efforts is by articulating exactly how their work has meaningfully impacted the company. In a post for Entrepreneur, business expert Matthew Toren recommended that supervisors find times throughout the year – the holidays are opportune – to show employees how their work fits into the larger narrative of the firm's development.
"Outline the story of your company so far, and highlight the arrival and impact of individual employees on your most important projects," Toren wrote.
Toren went on to suggest that companies reward hard work throughout the rest of the year by offering more flexible schedules during the weeks of the major holidays. He pointed out that employees who are able to take care of their year-end family responsibilities without stress or complication may prove more likely to start off the new year at maximum productivity.
Reward execution of high-volume workloads
Unfortunately, the high-pressure environments in certain fields make this kind of flexibility more difficult. That doesn't mean, however, that managers in these sectors can use their own heavy workloads as an excuse not give employees recognition.
The call center industry, for example, is under particularly heavy stress at the moment. A study by the International Customer Management Institute recently discovered that employees who work in this field are overwhelmed by the amount of data they handle.
"Contact centers are in the middle of a data overload tempest," noted ICMI Content Director Sarah Stealey Reed, though she went to point out that the situation presents an opportunity for companies.
"This abundance of data can empower contact centers to help their customers and, ultimately, boost the businesses' bottom line – but companies are failing their agents in leaving them empty-handed," Stealey Reed continued.
Call center incentive programs can be a key asset when it comes to making sure that employees don't become dissatisfied with their workloads.