Managers who lack the resources to support and engage their teams will have difficulty maintaining high levels of productivity. This makes employee reward and recognition programs essential to the engagement of both front-line workers and team leaders.
Several studies have shown the link between employee engagement and customer satisfaction. When staff members are willing to put in the effort to resolve conflicts and please consumers, it creates a memorable experience that encourages patrons to make repeat purchases.
For this reason, many organizations focus on increasing engagement among their front-line workers. These individuals directly influence consumer opinions, so it makes sense to dedicate resources to boost their overall satisfaction. However, the Institute for Employment Studies has found that good management is one of the most important factor in engaging staff. Businesses that spend all of their time trying to engage consumer-facing employees could limit the level of support these staff members receive from having a properly engaged leader.
"I believe that if we could make all of our managers better managers then we'd have a more engaged workforce," Business Development Professional Adrian Swinscoe wrote in her blog.
Recognition programs help build an engaging culture
Managers who lack the resources to support and engage their teams will have difficulty maintaining high levels of productivity. This makes employee reward and recognition programs essential to the engagement of both front-line workers and team leaders. The initiatives give supervisors the tools to acknowledge hard work and positive behavior, making their job of developing staff much easier.
"The culture we want to create already exists. We just need to let it happen," Peter Hunter, an author and authority on employee engagement, told Forbes. "People, generally, want to show up for work and do a good job. They want to be proud of what they do. They want to use their education, creativity and imagination to do work that they are proud of."
Recognizing positive behavior is a simple way to see results quickly. Employee reward programs also encourage managers to continually assess their teams to note who has made improvements and what obstacles may be holding others back. Forbes recommended that managers regularly review their teams' performance to identify new ways to increase morale and motivation.
Once areas in need of improvement are identified, supervisors still need the right tools to boost worker performance. Recognition programs create a supportive culture that increases engagement. They provides leaders with the tools needed to highlight positive behavior and encourage workers to develop new skills. As leaders have success in their roles, they become more motivated and engaged contributing to higher level of success for their teams.