When employees know what is expected of them, they are able to adjust their behavior to meet performance standards.
When employees know what is expected of them, they are able to adjust their behavior to meet performance standards. Unfortunately, these benchmarks are not always clearly communicated to personnel.
In some cases, this can be due to competing interests between departments and senior leadership. A recent survey by Forrester revealed that there is often a disconnect between IT leaders and executives. A breakdown in communication results in both groups having different objectives for what IT departments should be able to provide their organizations. This dynamic can negatively affect other areas of company culture and contributes to confusion that may lead to poor overall performance.
Employee incentive programs allow businesses to set clear expectations for staff members and teams. Establishing clear benchmarks and communicating how work will be measured helps everyone get on the same page and move forward together. Business Management Daily noted that creating guidelines on everything from customer service to production levels lets organizations reduce the number of below-standard employees.
Reward initiatives are a simple way for leaders to provide other workers with examples of good performance. The source reported that individuals who are struggling to meet objectives could be motivated to improve if they have an understanding of what ideals to strive for. Recognizing staff members who have shown the dedication and hard work necessary to meet expectations creates tangible examples for others to follow.
By highlighting a clear path to achieving goals, supervisors are able to help struggling workers overcome various obstacles. Some employees may require more direct management than others, but it is important to celebrate each victory, no matter how small. Building a team member's confidence takes time, but it can lead to better performance down the road. When companies are able to communicate their expectations, they can challenge employees to accomplish any objective. Using incentive programs is an effective way to outline specific goals and benchmarks for success.