Businesses that use reward programs in conjunction with other efforts to improve quality control send a clear message about the importance of delivering only top quality merchandise.
Product quality is a major factor in customer satisfaction, which is why a recent scandal in Europe has highlighted the importance of maintaining strong quality control measures.
When companies began finding horse meat in their ground beef products they began to implement additional oversight of suppliers to protect themselves from further harm. For manufacturers, the news is a reminder that improving quality must be an ongoing effort. Businesses that want to reduce the number of defects can turn to employee incentive programs as a way to motivate workers to find and remove improper products.
Manufacturing required constant checks for quality at various stages of production. Having incentive programs in place that reward workers for pulling defective goods can help ensure that only items that meet specifications are passed along to customers. These incentives serve as a reminder about the importance of maintaining high standards and may motivate workers to constantly strive to reduce mistakes.
Businesses that use reward programs in conjunction with other efforts to improve quality control send a clear message about the importance of delivering only top quality merchandise. Focusing on building a culture where perfection is the goal allows manufacturers to avoid costly scandals that can potentially harm the brand's image.