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Engage workers from the ground up

Organizations can realize great benefits from improving worker engagement. Employees who feel a sense of pride in their work are more likely to work longer hours, offer recommendations and generate higher satisfaction among customers.

Organizations can realize great benefits from improving worker engagement. Employees who feel a sense of pride in their work are more likely to work longer hours, offer recommendations and generate higher satisfaction among customers.

This last factor comes into play most often when staff members have a lot of direct contact with patrons. Gaebler.com reports that restaurants in the top 10 percent for employee engagement saw a 300 percent increase in customer satisfaction during a one-year period.

"Because so many employees in these types of companies have direct contact with customers, an engaged workforce is critical to creating a strong customer base and increasing market share," DecisionWise director of consulting services Paul Warner, told the source.  "It is not surprising that those restaurants with the most engaged staff members also have created a better experience for their guests."

Give workers control of their workspace
Businesses can increase employee engagement levels in a number of ways. Employee incentive programs may serve to motivate some workers. These initiatives give managers the ability to reward specific behavior and recognize the contribution of individual staff members. The acknowledgement of their performance helps to show workers that their contributions are not going unnoticed and are not being taken for granted.

The Ottawa Business Journal suggests that giving employees more control over their environment can help increase enthusiasm for projects. Reward programs are a simple way for businesses to challenge teams to meet specific goals, but giving employees more say in how projects are completed, or how their performance is measured, increases the chances they will readily participate in new programs. This ground-up approach infuses corporate culture into every process, giving front line employees full ownership of their assignments.

Ground-up management is becoming more common as businesses understand the importance of letting workers have fun and shape their office environment. Inc Magazine reported on the trend of posting videos online of office staff dancing and having fun. Workers are encouraged to show their personality and connect with each other as a team building exercise. Carefully designed employee recognition programs could also help staff members place their own stamp on the initiative. Businesses should be sure to collect and incorporate comments and suggestions from their staff when creating the program.

Showing workers that their opinions are being heard and considered carefully will help increase engagement levels within offices. Staff members who feel they have contributed directly to the creation of a reward program are more likely to be excited about achieving the program's goals.

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