Fifty-seven percent of respondents were at least moderately engaged, an increase of 10 percent from the 2011 survey.
Small businesses are having more success engaging their workers than larger conglomerates, according to a new survey by Temkin Group.
A study of 2,400 U.S. employees found that 60 percent of those who work at firms with less than 100 employees were moderately or highly engaged. By comparison, 46 percent of workers at companies with over 10,000 staff members reported high levels of engagement.
Part of the reason for this could be the difficulty of reaching every worker with reward and recognition programs at large companies. Fortunately, technology is helping firms to gradually lift participation in incentive programs. Incentive specialists like Xceleration can provide technical support for reward programs and help businesses reach more employees.
Efforts to boost engagement appear to be working. Fifty-seven percent of respondents were at least moderately engaged, an increase of 10 percent from the 2011 survey. Higher engagement levels can increase productivity and reduce staff turnover at organizations of any size.
“It may not show up on any balance sheet, but a highly engaged workforce is one of the most valuable assets that an organization can possess,” said Bruce Temkin, Customer Experience Transformist & Managing Partner of Temkin Group.