Companies have increasingly begun to leverage rewards and recognition programs to inspire greater productivity among their staff members.
Companies have increasingly begun to leverage rewards and recognition programs to inspire greater productivity among their staff members. New research points to a tactic to augment these results and inspire greater motivation and profitability.
In a recent interview in the Gallup Business Journal, Gallup Global Practice leader Ed O'Boyle emphasizes the importance of the employee-customer encounter on spurring productivity. Putting customer service at the center of a company's strategy not only helps satisfy clients but improves worker satisfaction by identifying those barriers to letting them do their jobs.
O'Boyle explains that when businesses sit down with their staff members to find out what stops them from putting the customer first, they can also learn about the everyday annoyances that prevent workers from performing at their highest.
"People get frustrated at work because there are so many policies and procedures that organizations put in place, initially with good intentions, that change over time to a scenario that's no longer productive," O'Boyle told the Business Journal. "Eliminating those barriers makes it a lot easier for employees to satisfy the customer."
Businesses can begin to implement changes by calling staff members into focus and review groups to determine what needs to go and what policies are worth holding on to.