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Survey finds employees believe company recognition is lacking

The keys to company success often revolve around financial and product issues. However, achieving industry accolades require businesses to focus on employee recognition and reward those who stand out.

The keys to company success often revolve around financial and product issues. However, achieving industry accolades require businesses to focus on employee recognition and reward those who stand out.

Recently, The Maritz Poll, which surveyed 2,900 workers, revealed that employees don't feel their successes are being adequately acknowledged and lauded by their superiors. In fact, only 11 percent of respondents said their company has the policies and programs in place to reward workers for delivering excellent customer service.

Furthermore, only 10 percent of staff members said their business offers training programs to facilitate excellent performance, while 17 percent said they completely understand the values their firm is trying to represent to others.

"Our survey respondents make the solution quite clear: empower employees to help customers and both will view the company in a more positive light," said Rick Garlick, senior director of consulting for the hospitality research group at Maritz Research.

Employing rewards programs can help companies boost worker well-being and productivity, which ultimately affects the bottom-line.

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