20 years of customer loyalty experience
Most client engagements span more than a decade
Millions of participants served
Fulfilment in over 90 countries
More than 500 individual travel rewards designed per year
We won't monopolize your IT department, either. We can accept your data feeds in their current format and manage the heavy lifting for you. When you sign on with us, we make onboarding and implementation a painless process.
We leverage customer insights and powerful features to stimulate your customer base and make your brand stand out from the crowd.
Customer engagement experts work with you to ensure goals are met and the program is successful.
Segmented profiles target customers based on behaviors.
Integrated social media strategy engages current customers and attracts new ones.
A selection of rewards that reflect your company's brand and unique consumer demographics.
Our in-house travel department is dedicated to designing rewards and unique experiences for each participant.
Xceleration's customer retention software grows and adapts as your business does, with a website and communications that employ your company branding.
We'll work with you to engineer a loyalty platform that will increase the frequency of customer orders and average spend per order. You can choose the elements that best suit your customer base including annual birthday and anniversary rewards, per-transaction dispensation, gamification, welcome and survey incentives, notifications and much more.
Our mobile-responsive platform allows your customers to log into their accounts, monitor their status, redeem rewards and share their brand passion on social media wherever they may be.
Xceleration has been in the rewards business for two decades working with companies around the world, each with unique goals and needs, engaging literally millions of people in 90 countries.
We expertly juggle multiple currencies, international reward equality, fulfillment, tax laws and languages to help you and your customers achieve your desired results world-wide.
Xceleration protects both your business and your customers by taking extra steps to ensure your data is secure.
To keep pace with constantly-changing security measures, we undergo regular audits to earn SOC 2 and Safe Harbor compliance certifications. You'll sleep well knowing the private information from your company and your customers will stay that way.
Mining transactional and non-transactional data produces robust profiles that are segmented to target customers based on relevant metrics. We then use predictive analytics to inform how, when and where customers can and should be reached.
The ability to track involvement and progress allows you to determine what features are working and where you could improve your customer reward and retention process.
Our talented creative team works with you to build engaging content like videos, quizzes, badges and other social media sharables. These assets drive home your new concepts, products or programs, and your customers earn points for completing the associated behaviors, leading to higher engagement with your company.
Engagement is what we do. We've put decades of experience and knowledge into a resource center to share what we have learned about the science of customer engagement. Take some time to examine the insights, expertise, data and anecdotal evidence that support the effectiveness of customer retention.
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Improving your customer loyalty and bottom line starts right here, right now. Let us help you reward the people most responsible for your success by developing a platform that works for your business.
OUR SOLUTION
