Call Centers
Our experience designing, tracking and reporting on Call Center Incentive Programs and metrics cannot be matched. We understand the intricacies of the participant audience, and how to engage and motivate them to drive ROI!
Global Call Center Experience
- Relevant and significant experience managing incentive and training programs aimed at Call Center employees to drive customer service metrics, new sales and training activities.
- Experience with Call Center programs, designing, tracking and managing criteria aimed at each employee level, including Agents, Supervisors and Center Managers.
- Supporting Global Call Centers, with participants in India, the Philippines, Africa and the Caribbean.
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RewardStation
- Can be configured to grant access to Executives, Call Center Managers, Supervisors and Program Administrators to monitor activity and control budgets through dynamic reports with real-time, line item detail.
- Our systems efficiently manage multiple programs across a diverse audience, while providing a unique experience for each Agent.
- Program Criteria can be displayed by a variety of standard and custom variables. -Standard variables include: Business Segment, Location and Rep Type.
- Our platform can support a worldwide call center network with in-language program content, country or region-based award catalogs and fulfillment. Few competitors in our industry can truly accomplish this.
- Our award catalogs have culturally relevant items per country, and award values include cost of living adjustments for each country.
- Call center program metrics include; Average Call Time, Churn and Quality Sales.
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On-the-Spot Recognition
Xceleration has extensive experience maximizing participant engagement through on-the-spot recognition within the call center. We can provide this functionality in many ways, including:
- Code-Based point Rewards – Via Scratch-Card and/or Game Piece.
- Online tools for managers or supervisors to award points and/or printed certificates to Agents.
- Program Criteria can be displayed by a variety of standard and custom variables. -Standard variables include: Business Segment, Location and Rep Type.
- RewardStation can incorporate exciting online games, like Spin and Win, to engage employees with the chance to earn points, “double their points” or qualify to win high-value awards.
- The ability to scan an Agent’s Program ID card for an instant point award.
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Creative Design and Print for Call Center Locations
Xceleration strives to design a creative and engaging theme and program for call center clients. Participation rates in our programs are typically higher than our competitors. We strive to have everyone involved to be a participant of the program.
From posters in the break room to ceiling danglers, Xceleration finds creative ways to keep Agents involved in the program on a daily basis. This creative approach allows us to extend the program beyond the platform and into the call center walls. It also builds excitement and maintains program awareness year round.
Ready to Hear More?
It takes experience, technology and creativity to create an effective call center program. Click here, complete the form to the right, or call us at 888.800.4191 ext. 234 to get started.
